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exchanges, refund timing and statutory withdrawal rights.<\/p>\n<\/div>\n<div class=\"meta-box\"><span>Last updated<\/span><strong>15 September 2026<\/strong><\/div>\n<\/header>\n<div class=\"glance\">\n<div><span>Return request<\/span><strong>14 calendar days after receipt<\/strong><\/div>\n<div><span>Restocking fee<\/span><strong>None<\/strong><\/div>\n<div><span>Direct exchanges<\/span><strong>Supported<\/strong><\/div>\n<div><span>Refund method<\/span><strong>Original payment method<\/strong><\/div>\n<\/div>\n<section class=\"section\"><span class=\"section-num\">01 Return routes<\/span><\/p>\n<h2>Three different return situations<\/h2>\n<div class=\"return-lanes\">\n<div class=\"lane\"><span class=\"tag\">A \u00b7 Normal return<\/span><\/p>\n<h3>Change of mind \/ non-defective<\/h3>\n<p>Eligible items may be returned when you change your mind, no longer want the item, prefer another size or have another non-defective personal preference.<\/p>\n<p><strong>Return shipping:<\/strong> paid by the customer.<\/p>\n<\/div>\n<div class=\"lane\"><span class=\"tag\">B \u00b7 Problem goods<\/span><\/p>\n<h3>Damaged \/ defective \/ incorrect \/ incomplete<\/h3>\n<p>Contact customer support when goods arrive damaged, defective, incorrect or incomplete.<\/p>\n<p><strong>Applicable return shipping:<\/strong> paid by the merchant.<\/p>\n<\/div>\n<div class=\"lane\"><span class=\"tag\">C \u00b7 EU withdrawal<\/span><\/p>\n<h3>Statutory 14-day right<\/h3>\n<p>For orders covered by EU distance-selling rules, consumers generally have 14 days from receipt to exercise the statutory right of withdrawal without giving a reason.<\/p>\n<p><strong>Return shipping:<\/strong> paid by the customer where the customer was informed of that responsibility before purchase.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">02 Return eligibility<\/span><\/p>\n<h2>Condition of normal change-of-mind returns<\/h2>\n<p>For a standard non-defective return, items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<p>These conditions do not remove mandatory statutory consumer rights. Under the EU statutory withdrawal right, consumers may inspect goods to an extent comparable to checking them in a physical store. A reduction in value caused by handling beyond what is reasonably necessary may be addressed as permitted by applicable law.<\/p>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">03 Return process<\/span><\/p>\n<h2>How to start a return<\/h2>\n<div class=\"process\">\n<div class=\"process-step\"><b>Contact support<\/b><\/p>\n<p>Email support@dravuri.com within the applicable return period and describe the item and reason for return.<\/p>\n<\/div>\n<div class=\"process-step\"><b>Receive instructions<\/b><\/p>\n<p>Customer support will provide the applicable return steps and return address.<\/p>\n<\/div>\n<div class=\"process-step\"><b>Send the item<\/b><\/p>\n<p>Follow the return instructions and keep reasonable shipment evidence where appropriate.<\/p>\n<\/div>\n<div class=\"process-step\"><b>Return review<\/b><\/p>\n<p>After the returned goods are received, the return is reviewed subject to applicable statutory rights.<\/p>\n<\/div>\n<div class=\"process-step\"><b>Refund or exchange<\/b><\/p>\n<p>An approved refund is generally returned to the original payment method, or an approved exchange is arranged.<\/p>\n<\/div>\n<\/div>\n<div class=\"band\"><strong>Return address:<\/strong> The registered address is not automatically the return address. Do not send a return to Room 304, No. 1, Zhenxing 4th Lane, Yugang, Humen Town\nDongguan City Guangdong Province 523900\nChina unless customer support has specifically provided that address in the return instructions.<\/div>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">04 Shipping costs<\/span><\/p>\n<h2>Who pays which shipping cost<\/h2>\n<div class=\"table-wrap\">\n<table>\n<thead>\n<tr>\n<th>Situation<\/th>\n<th>Return shipping<\/th>\n<th>Replacement shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Change of mind \/ size preference \/ non-defective return<\/td>\n<td>Customer<\/td>\n<td>Not applicable to a refund<\/td>\n<\/tr>\n<tr>\n<td>Normal direct exchange<\/td>\n<td>Customer<\/td>\n<td>Customer<\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete return<\/td>\n<td>Merchant pays applicable cost<\/td>\n<td>Not applicable to a refund<\/td>\n<\/tr>\n<tr>\n<td>Problem-goods exchange<\/td>\n<td>Merchant pays applicable cost<\/td>\n<td>Merchant<\/td>\n<\/tr>\n<tr>\n<td>EU statutory withdrawal<\/td>\n<td>Customer, where properly disclosed before purchase<\/td>\n<td>Not applicable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>No restocking fee is charged.<\/p>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">05 EU original delivery cost<\/span><\/p>\n<h2>Standard delivery cost under statutory withdrawal<\/h2>\n<p>When an EU consumer validly exercises the statutory right of withdrawal, the standard original delivery cost must be refunded to the extent required by applicable consumer law. If the order included the website’s standard delivery charge of 6$ and that amount qualifies as the standard delivery cost that must be refunded, it will be included in the statutory refund.<\/p>\n<p>If the consumer selected a more expensive delivery option than the least expensive standard delivery method offered, the supplementary amount above the standard delivery cost does not have to be refunded to the extent permitted by applicable law.<\/p>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">06 Refund timing<\/span><\/p>\n<h2>Merchant processing target and statutory deadlines<\/h2>\n<p>For approved refunds under the standard return process, our internal target is to process the refund within 7 business days after the returned goods are received and the necessary review is completed. The customer’s bank, card issuer or payment provider may take additional time to display the funds.<\/p>\n<p>This internal target does not extend, reduce or replace any mandatory statutory refund deadline. For EU statutory withdrawal, refund timing follows the applicable mandatory legal deadline. Where the law allows, a refund may be withheld until the returned goods have been received or the consumer supplies evidence that the goods have been sent back, according to the applicable legal rule.<\/p>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">07 Exceptions where applicable<\/span><\/p>\n<h2>Made-to-order or clearly personalised goods<\/h2>\n<p>If such products are offered, made-to-order, custom-made or clearly personalised goods may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights relating to defective, damaged or incorrect goods, merchant production errors, or other mandatory statutory consumer rights.<\/p>\n<\/section>\n<section class=\"section\"><span class=\"section-num\">08 Statutory rights<\/span><\/p>\n<h2>Mandatory consumer rights remain in place<\/h2>\n<p>Nothing in this policy limits mandatory statutory consumer rights. If a mandatory consumer-protection rule provides greater rights than this commercial return policy, the mandatory rule prevails.<\/p>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Returns & Consumer Rights Returns & Refunds Return eligibility, shipping responsibilities, exchanges, refund timing and statutory withdrawal rights. Last updated Return request14 calendar days after receipt Restocking feeNone Direct exchangesSupported Refund methodOriginal payment method 01 Return routes Three different return situations A \u00b7 Normal return Change of mind \/ non-defective Eligible […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24387,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24387"}],"wp:attachment":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}