Frequently Asked Questions | DravUri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#5B21B6;\n --theme-secondary:#7C3AED;\n --ink:#14171f;\n --muted:#626875;\n --line:#e3e6eb;\n --soft:#f6f7f9;\n --soft-2:#fbfbfc;\n --white:#ffffff;\n --shadow:0 12px 34px rgba(18,24,35,.055);\n --radius:16px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--white);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.site-shell{max-width:1180px;margin:0 auto;padding:34px 24px 72px}\n.mast{display:grid;grid-template-columns:minmax(0,1.5fr) 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var(--line)}summary{cursor:pointer;list-style:none;padding:15px 32px 15px 0;font-weight:800;color:var(--ink);position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:0;top:12px;font-size:1.35rem;color:var(--theme-primary)}details[open] summary:after{content:\"\u2013\"}details p,details ul{padding:0 26px 14px 0}@media(max-width:800px){.faq-head,.faq-group{grid-template-columns:1fr}.faq-group{gap:10px}}\n<\/style>\n<p><main class=\"site-shell\"><\/p>\n<header class=\"mast\">\n<div>\n<p class=\"kicker\">Customer Help<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lede\">Quick answers about orders, payment, shipping, returns, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<div class=\"meta-box\"><span>Last updated<\/span><strong>15 September 2026<\/strong><\/div>\n<\/header>\n<div class=\"faq-head\">\n<div>\n<div class=\"toc\"><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Support<\/a><\/div>\n<\/div>\n<div class=\"facts\">\n<div class=\"fact\"><strong>Processing<\/strong><span>1\u20133 business days<\/span><\/div>\n<div class=\"fact\"><strong>Dispatch<\/strong><span>within 3 business days<\/span><\/div>\n<div class=\"fact\"><strong>Estimated transit<\/strong><span>7\u201315 business days<\/span><\/div>\n<div class=\"fact\"><strong>Return request<\/strong><span>14 calendar days<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"faq-board\">\n<section class=\"faq-group\" id=\"orders\">\n<div class=\"faq-label\">Orders<\/div>\n<div>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within 1\u20133 business days after the order is placed.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@dravuri.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<p>You may request an address change before dispatch by contacting support@dravuri.com. After dispatch, changes are not guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<div class=\"faq-label\">Payments<\/div>\n<div>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<p>Card payments are processed through Stripe.<\/p>\n<\/details>\n<details>\n<summary>Which primary card brands are accepted?<\/summary>\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card brands shown. Additional options may be available when displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do displayed prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties or import charges are separate and may apply to international orders.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<div class=\"faq-label\">Shipping<\/div>\n<div>\n<details>\n<summary>How long does shipping take after dispatch?<\/summary>\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking details are sent after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is 6$ for orders below the free-shipping threshold. Standard shipping is free when the order reaches 50.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>Depending on destination, route and operations, an order may be shipped with DHL, UPS, FedEx, USPS or YunExpress.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears to be lost?<\/summary>\n<p>Contact support@dravuri.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<div class=\"faq-label\">Returns<\/div>\n<div>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<p>For products covered by the standard return policy, contact support@dravuri.com within 14 calendar days after receipt to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a change-of-mind return?<\/summary>\n<p>For eligible non-defective returns such as change of mind, size preference or personal preference, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for damaged, defective, incorrect or incomplete goods?<\/summary>\n<p>The merchant pays the applicable return shipping cost for damaged, defective, incorrect or incomplete goods.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. There is no restocking fee.<\/p>\n<\/details>\n<details>\n<summary>Can I send a return to the registered address?<\/summary>\n<p>Do not send a return without return instructions. The registered address is not automatically the return address. Customer support will provide the applicable return address and steps.<\/p>\n<\/details>\n<details>\n<summary>What is the EU 14-day right of withdrawal?<\/summary>\n<p>For orders covered by EU distance-selling consumer rules, consumers generally have 14 days from receipt to exercise the statutory right of withdrawal without giving a reason. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<div class=\"faq-label\">Refunds<\/div>\n<div>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal target is to process approved refunds within 7 business days after the returned goods are received and the necessary review is completed, subject to any mandatory statutory refund deadline. Banks and payment providers may take additional time to show the funds.<\/p>\n<\/details>\n<details>\n<summary>Where will the refund be sent?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<details>\n<summary>What happens to the original standard delivery cost under EU withdrawal rights?<\/summary>\n<p>Where EU statutory withdrawal applies, the standard original delivery cost must be refunded when required by applicable law. Any supplementary amount paid for a more expensive delivery option may be excluded to the extent permitted by law.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<div class=\"faq-label\">Exchanges<\/div>\n<div>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange, the customer pays both the return shipping cost and the shipping cost for the replacement item.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping when the item is damaged, defective, incorrect or incomplete?<\/summary>\n<p>The merchant pays the applicable return shipping and replacement shipping costs.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<div class=\"faq-label\">Sizing<\/div>\n<div>\n<details>\n<summary>Which general sizes are shown in the size guide?<\/summary>\n<p>The general guide covers S, M, L, XL and XXL for women, men and children.<\/p>\n<\/details>\n<details>\n<summary>Which size information should I follow?<\/summary>\n<p>General body measurements are for reference. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<div class=\"faq-label\">Privacy & Security<\/div>\n<div>\n<details>\n<summary>Where can I ask a privacy or data-protection question?<\/summary>\n<p>Contact privacy@dravuri.com for privacy, GDPR, personal-data, cookie or consent questions.<\/p>\n<\/details>\n<details>\n<summary>Should I send card security details by email?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<div class=\"faq-label\">Customer Support<\/div>\n<div>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<p>For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments or general support, contact support@dravuri.com during Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Customer Help Frequently Asked Questions Quick answers about orders, payment, shipping, returns, exchanges, sizing, privacy and customer support. Last updated OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecuritySupport Processing1\u20133 business days Dispatchwithin 3 business days Estimated transit7\u201315 business days Return request14 calendar days Orders How long does order processing take? Orders are usually processed within 1\u20133 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24383,"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24383"}],"wp:attachment":[{"href":"https:\/\/dravuri.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}