Delivery & Tracking
Shipping Policy
Processing, dispatch, estimated transit, tracking, shipping fees, carriers, lost parcels and international delivery information.
1–3 business days
within 3 business days
estimated 7–15 business days after dispatch
Timing varies by destination and carrier conditions
Applies below the free-shipping threshold.
Orders reaching this threshold qualify for free standard shipping.
Estimated transit time
Estimated transit time is 7–15 business days after dispatch. This is an estimated transportation window, not a guaranteed delivery date or guaranteed arrival time.
Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These factors do not remove any mandatory statutory responsibility of the merchant.
Carrier selection and shipment visibility
Carriers
Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.
Address accuracy and changes
Address accuracy
Customers should review the delivery address carefully before submitting an order.
Changes before dispatch
An address-change request may be made before dispatch by contacting support@dravuri.com.
Changes after dispatch
After dispatch, an address change cannot be guaranteed. If the carrier has accepted the parcel, any available change may depend on the carrier’s procedures.
Cancellation
An order may be cancelled before dispatch by request. After dispatch, cancellation cannot be guaranteed.
Investigation and resolution
Contact support@dravuri.com if a parcel has not arrived for an extended period or appears to be lost.
We review available tracking information.
We investigate the shipment with the relevant carrier.
You may be asked for reasonable delivery information when necessary for the investigation.
If the parcel is confirmed lost, the resolution will be a reshipment or refund.
Customs and import duties
For international orders, customs duty, import charges or customs handling charges may be imposed by the destination country and are the customer’s responsibility where applicable. Displayed product prices include applicable tax according to the website’s pricing configuration; this does not mean that every possible destination-country import charge is included.
If mandatory applicable law requires the merchant to bear a specific charge or responsibility, that mandatory rule prevails.
Shipping help
For shipping, tracking, address-change or lost-parcel questions, contact support@dravuri.com during Monday-Friday, 09:00-18:00.