Data & Privacy
Privacy Policy
This policy explains how DravUri processes personal data when you browse the website, place an order, make a payment or contact customer service.
Who is responsible for your personal data
- Brand
- DravUri
- Legal company
- Dongguan Tiancheng Education Consulting Co., Ltd.
- Registered address
- Room 304, No. 1, Zhenxing 4th Lane, Yugang, Humen Town Dongguan City Guangdong Province 523900 China
- Privacy email
- privacy@dravuri.com
Categories of information we process
Orders and account activity
Name, contact details, delivery and billing details, order items, order history and information needed to complete or support a purchase.
Payments
Payment transaction information is processed through Stripe and relevant payment networks. We may receive transaction status, payment identifiers and limited payment-related information needed for order administration.
Customer service
Messages, return or refund requests, support history and information you choose to provide when contacting us.
Technical information
IP address, browser or device information, access logs, security signals and website interaction data that may be processed for operation, diagnostics, fraud prevention and security.
Cookies and similar technologies
Cookie identifiers, preferences and interaction information may be processed according to the Cookie Policy and your consent choices where consent is required.
Why information is used
| Purpose | Examples | GDPR legal basis |
|---|---|---|
| Contract performance | Processing orders, payment status, delivery, returns and customer support related to a purchase. | Performance of a contract or steps taken at your request before entering a contract. |
| Legal compliance | Record keeping, tax, accounting and responding to lawful requests. | Compliance with legal obligations. |
| Fraud prevention and security | Protecting accounts, transactions, systems and the website from misuse or unauthorized activity. | Legitimate interests, balanced against your rights and interests. |
| Consent-based processing | Non-essential cookies or similar technologies where consent is required. | Consent, which may be withdrawn at any time. |
Companies that support the service
We may share personal data with service providers that support hosting, order processing, delivery, customer service, security and other necessary business functions. These providers receive only the information needed for their role and are subject to applicable contractual and legal safeguards.
Cross-border processing
Because the website serves international customers and may use service providers in different countries, personal data may be transferred across borders. Where data is transferred from the European Economic Area to a country that does not benefit from an adequacy decision, appropriate safeguards are used where required by applicable law.
How long information is kept
Personal data is retained for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, accounting, fraud prevention, dispute handling and compliance with legal obligations. Retention periods vary according to the type of information and the applicable legal requirement.
Your privacy rights
Access
Request access to personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete personal data.
Erasure
Request deletion where the legal conditions for erasure are met.
Restriction
Request restriction of processing in circumstances provided by law.
Portability
Request portable data where the right applies.
Objection
Object to processing based on legitimate interests where applicable.
Withdraw consent
Withdraw consent at any time for processing that depends on consent.
Complaint
Lodge a complaint with the competent data-protection supervisory authority.
Privacy contact
For GDPR, privacy, personal-data, consent or data-subject requests, contact privacy@dravuri.com.
For order or general customer-service matters, use support@dravuri.com.