Orders are usually processed within 1–3 business days after the order is placed.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@dravuri.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch by contacting support@dravuri.com. After dispatch, changes are not guaranteed and may depend on the carrier.

Card payments are processed through Stripe.

Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card brands shown. Additional options may be available when displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties or import charges are separate and may apply to international orders.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Yes. All orders include shipment tracking. Tracking details are sent after dispatch when tracking data becomes available.

Standard shipping is 6$ for orders below the free-shipping threshold. Standard shipping is free when the order reaches 50.

Depending on destination, route and operations, an order may be shipped with DHL, UPS, FedEx, USPS or YunExpress.

Contact support@dravuri.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.

For products covered by the standard return policy, contact support@dravuri.com within 14 calendar days after receipt to register the return.

For eligible non-defective returns such as change of mind, size preference or personal preference, the customer pays the return shipping cost.

The merchant pays the applicable return shipping cost for damaged, defective, incorrect or incomplete goods.

No. There is no restocking fee.

Do not send a return without return instructions. The registered address is not automatically the return address. Customer support will provide the applicable return address and steps.

For orders covered by EU distance-selling consumer rules, consumers generally have 14 days from receipt to exercise the statutory right of withdrawal without giving a reason. Mandatory statutory consumer rights remain unaffected.

Our internal target is to process approved refunds within 7 business days after the returned goods are received and the necessary review is completed, subject to any mandatory statutory refund deadline. Banks and payment providers may take additional time to show the funds.

Approved refunds are generally returned to the original payment method.

Where EU statutory withdrawal applies, the standard original delivery cost must be refunded when required by applicable law. Any supplementary amount paid for a more expensive delivery option may be excluded to the extent permitted by law.

Yes. Direct exchanges are supported.

For a non-defective exchange, the customer pays both the return shipping cost and the shipping cost for the replacement item.

The merchant pays the applicable return shipping and replacement shipping costs.

The general guide covers S, M, L, XL and XXL for women, men and children.

General body measurements are for reference. Product-specific size information shown on an individual product page takes priority.

Contact privacy@dravuri.com for privacy, GDPR, personal-data, cookie or consent questions.

No. Do not send a full card number, CVV/CVC, PIN or card security code through ordinary customer-service email.

For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments or general support, contact support@dravuri.com during Monday-Friday, 09:00-18:00.